Customer Support
Contact Haven Cartagena Tours
Questions about a tour, boat charter, private group, payment, cancellation, or refund? Our Cartagena support team can help before, during, and after your booking.
info@haventoursctg.com
chat+57 300 123 4567 for booking support.
Location
Cartagena, Bolivar, Colombia. Tours and services operate in Cartagena and nearby coastal destinations.
Support topics
Bookings and availability
Message us with your date, group size, preferred experience, and hotel area. We confirm live availability before payment whenever provider confirmation is required.
Cancellations and refunds
For cancellation requests, include your name, booking date, experience name, and payment receipt. Review our cancellation policy for timing rules.
Payments
Payments may be collected in advance for future-dated tours, boats, beach clubs, and custom group itineraries.
Response time
We normally respond fastest on WhatsApp. Email support is reviewed during Cartagena business hours.